Privacy Policy

1. Introduction

Welcome to Best Greek Charters (BestGreekCharters.com). This website is operated by All Blue Yachting ("we", "us", or "our").

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Company Details:
Legal Name: ALL BLUE YACHTING GENERAL PARTNERSHIP
(Registered in Greece as: ALL BLUE YACHTING Ο.Ε.)
Registration Number: 181368101000
Registered Address: 7, Argonafton Str., Ilioupoli, 163 46, Greece
Country: Greece
Email: info@allblueyachting.gr

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Contact Forms: Submit a contact form (name, email address, phone number, message)
• Quiz Forms: Complete our yacht charter quiz (name, email address, preferences, requirements)
• Newsletter Subscription: Subscribe to our newsletter (email address)
• Live Chat: Use our live chat feature (name, email address, chat messages)

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Analytics Data: Page views, referral sources, device type, browser type, and general location (via Cloudflare Web Analytics - no cookies used)
• Technical Data: IP address, browser type, operating system (processed by Cloudflare for security and performance)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to Inquiries: To answer your questions and provide information about yacht charters
• Newsletter Communications: To send you updates, offers, and information about yacht charters (only if you subscribe)
• Customer Support: To provide assistance through our live chat service
• Website Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

4. How We Store and Process Your Information

4.1 Contact and Quiz Forms

Information submitted through contact and quiz forms is not stored in our database. It is sent directly to our email via ZeptoMail (a transactional email service) and stored only in our email inbox. We retain these emails according to our business needs and legal requirements.

4.2 Newsletter Subscriptions

Email addresses collected for newsletter subscriptions are stored in Zoho Campaigns, our email marketing platform. We retain your email address until you unsubscribe from our newsletter.

4.3 Live Chat Transcripts

Chat conversations conducted through our Tawk.to chat widget are stored by Tawk.to on our behalf. Chat transcripts are retained until deleted by us or our service provider, subject to any applicable legal retention requirements and backup policies. Data is hosted on Google Cloud Platform infrastructure in the United States.

4.4 Analytics Data

Website analytics data is collected and processed by Cloudflare Web Analytics. This data is aggregated and anonymized, and is retained according to Cloudflare's data retention policies.

5. Third-Party Services

We use the following third-party services to operate our website and provide our services:

5.1 Hosting and Infrastructure

• Cloudflare Pages: Website hosting
• Cloudflare Workers: Serverless functions for API routes
• Cloudflare KV: Key-value storage for sessions
• Cloudflare Images: Image optimization and delivery
• Cloudflare Web Analytics: Privacy-friendly website analytics (no cookies)

5.2 Communication Services

• ZeptoMail: Transactional email delivery service
• Tawk.to: Live chat widget and customer support platform
• Zoho Campaigns: Email marketing and newsletter management

5.3 Content and Data

• Sanity CMS: Content management system for website content
• Ankor API: Yacht charter data provider
• Fontsource: Self-hosted web fonts

Each of these services has its own privacy policy governing how they handle data. We recommend reviewing their privacy policies for more information.

6. Cookies and Tracking Technologies

6.1 Cookies We Use

Our website uses the following cookies:

Tawk.to Chat Cookies (Essential)

Our live chat service (Tawk.to) uses cookies to maintain chat sessions, recognize returning visitors, and store widget preferences. These cookies are essential for the chat service to function properly.

Examples include:

• tawk_uuid_* - Unique visitor identifier
• twk_idm_key - Chat session management
• TawkConnectionTime - Connection timing

Cookie Consent Cookie

We use a cookie named cookie-consent to remember your cookie preferences. This cookie stores whether you have accepted or declined non-essential cookies and is valid for 365 days.

6.2 Third-Party Embedded Content

Google Maps Embeds

Some pages on our website (particularly yacht charter itineraries) may include embedded Google Maps to display route information and locations. These embeds are provided by Google and are subject to Google's privacy policy and terms of service.

When you view a page with an embedded Google Map:

• Cookie Consent Required: Google Maps iframes will only load if you click "Accept All Cookies" in our cookie banner
• Google Cookies: Once loaded, Google may set cookies on your device to provide map functionality and analytics
• Data Collection: Google may collect information about your interaction with the map, including your IP address, browser type, and usage patterns
• Privacy Policy: Google's handling of your data is governed by the Google Privacy Policy

If you decline cookies or continue without accepting, Google Maps embeds will not load on our website.

6.3 Services That Don't Use Cookies

• Cloudflare Web Analytics: Does not use cookies, localStorage, or fingerprinting
• Fontsource: Self-hosted fonts, no tracking

6.4 Managing Cookies

You can control and manage cookies through:

• Cookie Banner: When you first visit our website, you can choose to accept or decline cookies using our cookie consent banner
• Browser Settings: You can configure your browser to block or delete cookies

Please note that declining cookies will affect certain website features:

• Live chat support (Tawk.to) will not be available
• Google Maps embeds on itinerary pages will not load

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request that we correct any inaccurate or incomplete data
• Right to Erasure: You can request that we delete your personal data
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request a copy of your data in a machine-readable format
• Right to Object: You can object to our processing of your personal data
• Right to Withdraw Consent: You can withdraw your consent at any time

7.1 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

7.2 Newsletter Unsubscribe

You can unsubscribe from our newsletter at any time by clicking the "unsubscribe" link at the bottom of any newsletter email, or by contacting us directly.

7.3 Analytics Opt-Out

Cloudflare Web Analytics is privacy-friendly and does not use cookies. However, you can enable the "Do Not Track" setting in your browser to signal your preference not to be tracked.

7.4 Chat Data Deletion

To request deletion of your chat transcripts, please contact us with details of your chat session, and we will delete the records from our Tawk.to account.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all data transmission
• Cloudflare's enterprise-grade security infrastructure
• Regular security updates and monitoring
• Access controls and authentication

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Specifically, our services use infrastructure located in:

• Cloudflare: Global network with data centers worldwide
• Tawk.to: Data stored in the United States (Google Cloud Platform)
• Zoho Campaigns: Data centers in various locations

We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

11. Links to Other Websites

Our website may contain links to third-party websites, including yacht charter providers and other services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

• Consent: When you subscribe to our newsletter or use our live chat
• Contractual Necessity: When you request information about yacht charters
• Legitimate Interests: To improve our website and services, prevent fraud, and ensure security
• Legal Obligation: To comply with applicable laws and regulations

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

All Blue Yachting
Email: info@allblueyachting.gr
Website: www.allblueyachting.gr

You can also use our contact form to reach us:

15. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.